Delivery Time and Guarantee:
At 369 Urban Jacket, your order is delivered within 4–7 working days after confirmation.
If the courier is unable to locate your shipment or provide an expected delivery date, our delivery guarantee ensures that you are fully protected.
How Shipment Works
At 369 Urban Jacket, we ensure safe and fast delivery of your orders across the USA. Our warehouses are located overseas, and we use trusted express shipment services like DHL and FedEx for all orders.
The entire shipping process is traceable, so you can conveniently track your parcel until it arrives at your doorstep.
If you are unavailable at the time of delivery, you may leave a note requesting the courier to deliver your package to a neighbor who can sign on your behalf. In case no one is available, the courier will leave a note with the shipment number and contact details for rescheduling.
We do not deliver to a Post Office box.
If Delivery Is Late?
You will get your amount back immediately, equal to the amount of your purchase, or a replacement shipment will be sent to you. If, for any reason, your order fails to arrive or the shipment cannot be located, we will resolve the issue promptly.
If you notify us by email about a delivery taking longer than the shipping notice estimate, we will get back to you with the courier’s tracking number and instructions for using this number to track the status of your shipment.
In Case of Damage/Defect
Contact us within 3 days of your shipment’s arrival if any damage is found in the product.